Finding the Right School

“When you make the right decision, it doesn’t really matter what anyone else thinks. “ Caroline Kennedy.

Worrying is not a strategy. Finding the right school through informed research is the solution. Parents and students have to feel absolute confidence in their choice of school. It is therefore vital that schools provide superb customer service, not only in the marketing/admissions phase but also on a daily basis through the faculty when the child is enrolled. After all, boarding parents are buying a Mercedes of education – without an annual trade in value.

A key question parents and students must ask in their search for the right school is, “ what is your annual attrition rate?” That is, what is the percentage of students who could return annually yet choose not to do so. The answer reflects the happiness quotient at a school. 

In North American boarding schools the average attrition rate is around 10% - even 1% is too much. But the 10% average does mean a strong 90% retention rate. Parents must ask the question. The right school = low attrition/high retention.

Admissions professionals at boarding schools look for the best possible new students to match their school’s mission and culture. They travel globally as they must not be complacent and feel that good students will just come to them, yet the most effective admissions staff also keep a close eye on the school through the year to ensure the students they enrolled in the last cycle are happy. In fact, the most effective admissions strategy involves a high retention rate due to a happy school.

There is no road map, yet alone a GPS, for parents and admissions professionals engaged in their mutual admissions dance. You learn by doing, you research the data, you develop relationships - you hire professionals to help.

J. & A. is here to help families navigate the boarding school territory in order to achieve the right fit for everyone. We know the American, British and Canadian boarding school landscape.

We are here to make a difference in the lives of young people – and of schools. It doesn’t get better than that.

Missionaries and Marketers

Two boarding school Heads in the US and Canada have fascinated me over my career – one from my reading, and the other from personal experience. Both were sons of missionaries – one in Japan and the other in Iran (Persia at that time). Service to others was ingrained in them, and such dedication to others is the hallmark of the truly great Heads – and teachers.

Frank Boyden was a graduate of Amherst College and then Headmaster of Deerfield Academy from 1902 to 1968. Yes, you read those dates correctly! Here he is in 1959 with Mrs. Boyden, who was very much the matriarch of the school:

Mr. Boyden took Deerfield from a sleepy, run down establishment with just 14 students to becoming by today one of the most sought after prep schools in the United States. One of his trademarks was positioning his desk in the main hallway so he could “ assess the mood of the boys as they passed by,” and have meaningful spontaneous chats with them. He possessed no complex, jargon-laden views on education, but believed rather in simply helping students lead productive and happy lives on a daily basis.

Deerfield never had a marketing brochure or view –book in his tenure. When asked about this he said, “ A brochure is a sales argument. I don’t need a sales argument. “ Deerfield today has superb Ivy League acceptances for its students, and is one of the most competitive prep schools for admission. It does have a view – book now, and much more!

John Schaffter was a boarding student in England from the age of 8 to 18, years he did not see his parents who were trapped in Persia during World War Two. Ultimately John graduated from Cambridge, then immigrated to Canada by steamer (he met his wonderful wife, Anne, on the passage across the Atlantic), and began teaching history at the prestigious Upper Canada College in Toronto. In 1969 he moved to Winnipeg where he essentially saved St. John’s-Ravenscourt School (SJR) with three calculated moves:

1. He took the school co-ed; the first independent boys’ school in Canada to do so.

2. He chased academic excellence, and focused on National Math contests run by the U. of Waterloo. He hired great teachers – I was one, so I’m biased. SJR won the U. of Waterloo math contests for years. (FULL DISCLOSURE: I was an English teacher!)

3. John marketed SJR’s successes widely through superb photography, personal interest stories, student/ faculty profiles in the newspapers of small towns where his boarding students resided, and more. Boarding flourished, and strong word of mouth came from this coherent marketing campaign. John mirrored this strategy throughout the 1980’s with further success at St. Michaels University School on Vancouver Island. He can be viewed as the first educational marketer in Canadian independent schools.


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In this photo at SJR from 1974, mirrored in 2014, you can see John’s creativity at work.


 

Fast-forward to today’s plethora of marketing devices and on-line media that parents and students are asked to absorb. While fascinating, it can be confusing and can appear that every school is a great one, yet the essential question remains of how can you find the “right school.”

J. & A. is here to help families cut through the swathe of marketing materials to discover, in partnership with our clients, the best path to the school of their dreams.

“Everyone needs a coach”: Bill Gates

Once again ranked in Jan. 2017 as the world’s wealthiest person, Bill Gates believes strongly in the coach and feedback loop, as seen in this You Tube clip from a TED talk on education:



If you are a parent reading this, you may well be embarking on the journey to select the “ right” boarding school. It is crucial that you get objective feedback as you develop this school search. As a member of IECA, Jarvis and Associates is ideally placed to help you. We will coach you and your family every step of the way.

I used unofficial coaches/mentors when I was an admissions director, and an official one when I was a Head of School in Massachusetts. They proved to be crucial supports.

At your tentative early stages of this journey, you may well be wary of boarding schools. Here is an article debunking myths about boarding: 


 

If you are a school representative reading this, we can coach your admissions team to become even better representatives of the school in order to serve prospective families well.

Clarity of thinking is needed to achieve great results. More on clarity next week.